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    Client getting a couple of BLANK submissions from form

    Asked by nciadmin on April 19, 2012 at 11:52 AM

    The following is what they get back.  What can be the issue? Form seems to work fine, with the exception of a couple of them coming in blank.

    Here is what came thru to the client. I figure it's on the users end, maybe they are running something that's preventing them from submitting it.

     

    From: XXXX [mailto:XXXXX]
    Sent: Thursday, April 19, 2012 7:51 AM
    To: XXXXX
    Subject: Auto Promo Form
     
     
    __________ Information from ESET NOD32 Antivirus, version of virus signature database 7069 (20120419) __________

     
    The message was checked by ESET NOD32 Antivirus.

     
    http://www.eset.com

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    Answered by gori-mathew on April 19, 2012 at 01:30 PM

    Hi,

    We apologise for what this issue has caused you. Try enabling the JavaScript if they are disabled in the browser. Also, Incorporating a captcha field in your forms might help, as this would help deter potential spammers. Serious customers wouldn't mind filling out a captcha field.

    Try also using different browsers to fill the form and check if it works out. Lets know if the problem persists.