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  • Profile Image

    My client can't see the form on her website...

    Asked by 59denisechapman on April 19, 2012 at 01:15 PM

    www.stoneridgeperuvians.com on the contact page I have embedded form.... I can see it but she can't... any ideas? She says no one in her office can see it...

    Page URL:
    http:/www.stoneridgeperuvians.com/contact.html

  • Profile Image

    Answered by moonzkie on April 19, 2012 at 01:17 PM

    Hi,

    Can you please re-embed your form using an iFrame code? and see if this will work for her.

    To get your form's iFrame code, please follow the steps below:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame

    Just let us know if this doesn't work so that we can further assist you.

  • Profile Image

    Answered by gori-mathew on April 19, 2012 at 01:55 PM

    Hi,

    We are sorry for this issue. I didn't manage to reproduce the same issue, i managed to open, fill and have successful submitted the form. This might be an issue with your browser or internet connection.

    Try using another browser such as Mozilla Firefox or Google Chrome. If it does not solve the problem, they may try restarting your internet connection.

    Let us know how this solutions work for you. We'll await your response. Thank you.Ask them to provide some screenshots of errors they are geeting.