What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my submission arriving as text mode only?

    Asked by 4C on April 19, 2012 at 04:07 PM

    My submissions are arriving in text mode even though the notifications are set to html mode.

    It started a few days ago. 

     

    I need the html mode because the survey info does not arrive with the text mode

    Page URL:
    http://4cgraphic.com/contact/approval/

    Screenshot
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    JotForm Support

    Answered by Goldo on April 19, 2012 at 04:59 PM

    Please try to remove the current notification setup and create a new one. That should sort it.

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    Answered by 4C on April 19, 2012 at 05:23 PM

    Thank you. That worked :) 

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    JotForm Support

    Answered by Goldo on April 19, 2012 at 05:26 PM

    Glad to know. If you happen to encounter issues, please don't hesitate to ask.