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    Rows added to the body of an edited email notification are shifting position after the form is submitted

    Asked by coigis on September 16, 2016 at 12:14 PM


    I made some changes to the email, like adding new lines of text. However, no matter what I tried, using the tools to move the line, or go into the code and move the code to where I want it to be, save it, and the lines will always be at different positions.

    For instance, in both Notification and Autorespond emails, I want "Small appliance branch circuits" to go after the line "x 3 VA", "Laundry circuit" to go after the first "circuits".

    "Appliances and equipment" go before "Microwave". And finally, "Applicant's information" go before "Contact name" and "Owner's information" go before "Owner's name".

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    JotForm Support

    Answered by david on September 16, 2016 at 02:57 PM

    I cloned your form to test it and I am able to reproduce the issue in my clone.  Changes to the email notification appear to save until the form is submitted.  Then, the notification reverts back to the previous version.

    For example, if I delete these two rows:

    Insert two new rows and paste the text:

    After I submit the form, those two row have moved:

    I will forward this to our developers to have a look.  I am not sure what could be causing this but the table does look to be changing without any changes being made.  We will let you know via this thread as soon as we have any updates.

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    JotForm Support

    Answered by can on September 22, 2016 at 03:20 AM


    Sorry for inconvenience, We have fixed the bug. From now on, Your changes will remain correctly.

    If you need any further assistance or anything goes wrong, please let us know.

    Thank you.