What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Drag & Drop widget is not working in Mozilla Firefox. Files are not fully uploaded.

    Asked by jamiedav1 on September 16, 2016 at 12:40 PM

    Files dropped into the widget are no longer uploading. It just says "uploading" and never complete. I noticed it yesterday.  Thanks!

    Page URL:
    http://form.jotformpro.com/form/42627001765956

    drop thanks and yesterday
  • Profile Image
    JotForm Support

    Answered by Kiran on September 16, 2016 at 03:11 PM

    I have tested your JotForm and the Drag & Drop widget is working normally. I was able to upload the images using this widget. You may check my test submission with the uploaded files. Please check the screenshot below that might help you.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image

    Answered by jamiedav1 on September 16, 2016 at 03:46 PM
    Thanks I see that it worked for you. Not sure why I'm still getting the same issue though, no upload. It's been working fine for a long while now, and then just yesterday the upload never completes. I tried it in a few browser in case that was the issue.
    Have a great day on purpose!
    Jamie Davidson

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    JotForm Support

    Answered by BJoanna on September 16, 2016 at 05:19 PM

    I have tested your form inside of Google Chrome, but I was not able to replicate mentioned issue.

    After that I have tested your form in Mozilla Firefox and there I was able to replicate it. File was never uploaded and I was not able to upload new file. 

    In which browsers are you having this issue?

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now I would suggest you to use Goggle Chrome.

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    Answered by jamiedav1 on September 16, 2016 at 05:46 PM
    I was using FireFox and tried it in IE and neither worked. I will use Chrome until I hear back from JotForm. Thanks again for everything! :-)
    Have a great day on purpose!
    Jamie Davidson

    ...
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    JotForm Support

    Answered by Kiran on September 16, 2016 at 06:53 PM

    The issue has been escalated to our backend team by our colleague. Once we have any update in this regard, you'll be posted here. Please get back to us if you need any further assistance. We will be happy to help. 

    Thank you for your patience. 

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    JotForm Support

    Answered by TitusNdoka on November 04, 2016 at 05:38 AM

    The drag and drop widget has been fixed - it should work normally on all popular browsers. 

    Please give it a try and let us know. 

    Thanks

  • Profile Image

    Answered by jamiedav1 on November 04, 2016 at 12:44 PM
    Awesome!!!! Thanks so much!
    Have a great day on purpose!
    Jamie Davidson
    Psalm 100:2
    "Serve the Lord with gladness: come before his presence with singing"
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