Servers unresponsive for 18,900 records report

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    Asked on November 24, 2010 at 05:25 AM

    Look, this is not for want of asking.  I have repeatedly asked for this to be addressed but it is continually ignored.  I am trying to retrieve 18,900 records but after a 10 minute wait the file that is downloaded is corrupted in both excel and csv format and after a further 3 attempts a total of 400 records are retrieved.

    Your support is in a mess in that my direct emails are not responded to and all in all I am pretty fed up.  Sorry if this appears to be a rant, but the next one will hopefully address this a little more succinctly.

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    Answered on November 24, 2010 at 07:16 AM

    Can you use the Time Frame option on the Submissions page Settings to get smaller number of records? For example, just get the submissions for this month. That should be much faster.

    I answered all of your emails within 30 minutes but you are not receiving them for some reason.