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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder emails, how to hide empty fields

    Asked by pfh on September 16, 2016 at 02:12 PM

    Hi, 

     

    How do I make it so unfilled form items will not be included on the autoresponder email, which serves as the clients receipt? Is there a code to add or some kind of setting I'm missing?

    Thank you!

    Emails autoresponder email items email unfilled
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    JotForm Support

    Answered by david on September 16, 2016 at 04:02 PM

    Unfilled form fields will automatically be omitted from emails using the default email.  It is not possible to omit empty fields if the notification or autoresponder has been edited.  Creating a new notification or autoresponder for your form will give a default email and will hide empty fields.

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    Answered by pfh on September 18, 2016 at 08:49 AM

    Thanks, David! So, if I use the default email and modify the look of it (colors, fonts, etc.) does that count as an "edit" that will prevent the empty fields from being omitted?

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    JotForm Support

    Answered by BDAVID on September 18, 2016 at 11:03 AM

    Colors, and fonts change will not break the default email, so the empty fields will still be hidden.