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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Autoresponder emails, how to hide empty fields

    Asked by pfh on September 16, 2016 at 02:12 PM



    How do I make it so unfilled form items will not be included on the autoresponder email, which serves as the clients receipt? Is there a code to add or some kind of setting I'm missing?

    Thank you!

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    JotForm Support

    Answered by david on September 16, 2016 at 04:02 PM

    Unfilled form fields will automatically be omitted from emails using the default email.  It is not possible to omit empty fields if the notification or autoresponder has been edited.  Creating a new notification or autoresponder for your form will give a default email and will hide empty fields.

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    Answered by pfh on September 18, 2016 at 08:49 AM

    Thanks, David! So, if I use the default email and modify the look of it (colors, fonts, etc.) does that count as an "edit" that will prevent the empty fields from being omitted?

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    JotForm Support

    Answered by BDAVID on September 18, 2016 at 11:03 AM

    Colors, and fonts change will not break the default email, so the empty fields will still be hidden.