What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to have uploaded images and PDF files open in browser window rather than download?

    Asked by jsdeamer on April 19, 2012 at 05:54 PM

    Previously, images and pdf files our users would upload to our forms would be viewable in a browser window. Now each one downloads automatically. Is there a setting I can change to stop downloading files when I want to open them in a browser window instead? Thanks a lot,



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    JotForm Support

    Answered by Mike_T on April 19, 2012 at 06:46 PM

    Thank you for contacting us.

    I am very sorry to inform you, but this downloading depends on our storage service settings. Unfortunately, our technicians have already confirmed that we have no plans to change this behavior.

    Please feel free to contact us if you need any further assistance.

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    Answered by jsdeamer on April 27, 2012 at 12:29 PM

    Hi again, Just want to follow up on this to make sure I'm clear. Did your storage service settings change in the last few months? I ask because I want to make sure that the change in behavior is not due to something on my end. Thanks, Julie

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    JotForm Support

    Answered by Goldo on April 27, 2012 at 02:16 PM

    Yes, our provider changed settings the last few months which disables files to open directly in the browser.