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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to have a PayPal button on forms?

    Asked by TorontoGirlsBaseball on September 17, 2016 at 06:59 AM

    Hello, my paypal button isn't working so I deleted and tried to add it again but it says I still have a payment form attached, and I do not..

    Page URL:
    https://form.jotform.com/62368802879268

    paypal button payment form payment field PayPal checkout button
  • Profile Image
    JotForm Support

    Answered by Mike_G on September 17, 2016 at 09:26 AM

    I have checked your form and found the PayPal payment field in it.

    You need to enable "Use Checkout Buttons" option from the PayPal's payment field properties to show the PayPal button instead of the normal submit button.

    Below is what it will look like after enabling the option.

  • Profile Image

    Answered by TorontoGirlsBaseball on September 17, 2016 at 11:46 AM
    I clicked yes ot the checkout button but the button is not appearing on my form. Help?
    Dana Bookman
    Founder and Director, TGB

    [1474046667369_tgb1.jpg]
    http://www.TorontoGirlsBaseball.com
    LIKE US ON FACEBOOK!:http://www.facebook.com/TorontoGirlsBaseball
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on September 17, 2016 at 02:02 PM

    It is because you have removed your submit button. You still need to have a submit button on your form and it will just be automatically converted to a PayPal button if the option mentioned above is enabled. 

    I have added a submit button to your form. You will notice that if you load your form The PayPal button is already there.

  • Profile Image

    Answered by TorontoGirlsBaseball on September 17, 2016 at 02:45 PM
    Thanks. This form is also not working - even with the submit button. Can you help?
    https://form.jotform.com/62368541617258
    Toronto Girls Baseball EAST DIVISION Spring 2017 Registration Form
    form.jotform.com
    Please click the link to complete this form.
    Dana Bookman
    Founder and Director, TGB

    [1474046667369_tgb1.jpg]
    http://www.TorontoGirlsBaseball.com
    LIKE US ON FACEBOOK!:http://www.facebook.com/TorontoGirlsBaseball
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on September 17, 2016 at 09:58 PM

    I just checked your form and pressed the submit button and it's working fine. Have you tried clearing your browser's cache and try again? or you can try using a different browser to check if it's a browser cache issue or actually a form issue.

    We'll look forward on your update.

    Thanks.

  • Profile Image

    Answered by TorontoGirlsBaseball on September 17, 2016 at 10:45 PM
    Thank you.
    Dana Bookman
    Founder and Director, TGB

    [1474046667369_tgb1.jpg]
    http://www.TorontoGirlsBaseball.com
    LIKE US ON FACEBOOK!:http://www.facebook.com/TorontoGirlsBaseball
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on September 17, 2016 at 11:54 PM

    Thanks for your response, Dana. I presume that the issue is now resolved.

    If you have questions, please do let us know.

    Thanks.