What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    LightBox not working on any browsers from any accounts

    Asked by lmddigital on April 19, 2012 at 08:28 PM

    Pretty much says it all. Is there a problem on your end, or have I acquired and insidious virus that disables all lightboxes?

    lightbox
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    Answered by jeanettebmz on April 19, 2012 at 11:39 PM

    Could you please let us know what is the URL where the form is embedded?

    Thanks

    Jeanette

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    Answered by lmddigital on April 21, 2012 at 12:37 PM

    The lightbox doesn't open in the regular preview option for any of the forms. And mostly I've tried embedding on

    Any help would be appreciated.

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    JotForm Support

    Answered by abajan on April 21, 2012 at 08:33 PM

    After viewing your page and its source, it appears that at least part of the problem is due to the script being called more than once. For more information on this, please see our colleague Liyam's first reply in the thread titled Lightbox and Feedback button not working in IE.

    Please make the necessary changes and let us know if anything has improved.

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    JotForm Support

    Answered by Goldo on April 21, 2012 at 08:40 PM

    A similar issue was escalated for our Dev to check. We will let you know once we got updates.

    For the meantime, you can try to use the below code for your Newsletter Sign up lightbox.

    <script src="//jotform.us/min/g=feedback" type="text/javascript">
    new JotformFeedback({
    formId:'21075609260146',
    base:'http://jotform.us/',
    windowTitle:'Contact Us',
    background:'#FFA500',
    fontColor:'#FFFFFF',
    type:false,
    height:500,
    width:700
    });
    </script>
    <button class="lightbox-21075609260146" style="cursor:pointer;color:black;text-decoration:underline;">Newsletter Sign Up!</button>


    PS: As abajan mentioned, you called the script twice, kindly remove the other one.

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    Answered by battlechop on April 22, 2012 at 12:09 AM

    I am encountering a similar issue... the feedback script works (lightbox and all) but I cannot get the standard lightbox to work (even with the "preview" from the JotForm site).

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    JotForm Support

    Answered by idarktech on April 22, 2012 at 03:16 AM

    @battlechop,

    Thanks for contacting us!

    Try removing the number 2 on your lightbox script code. See example below for your guide:

    <script src="//jotform.us/min/g=feedback2" type="text/javascript">

    new JotformFeedback({

    formId:'21075609260146',

    base:'http://jotform.us/',

    windowTitle:'Contact Us',

    background:'#FFA500',

    fontColor:'#FFFFFF',

    type:false,

    height:500,

    width:700

    });

    </script>

    Just remove the number 2 that I've highlighted above as example. See if that helps.

    Let us know if you need any further assistance. Thanks!

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    Answered by murcjot on April 22, 2012 at 07:57 AM

    Just for clarification, are users having trouble with their lightbox code on their webpage that is separate from jotform? Or are these lightbox problems having to do with lightbox within jotform?

     

    I just want to know because I will be adding lightbox for images on my webpage and would like to know how to cross that bridge by the time I get there.

     

    Thanks in advance.

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    JotForm Support

    Answered by abajan on April 22, 2012 at 11:24 AM

    It's a JotForm issue and our developers are trying to determine its cause. Briefly, from what I can tell, http://jotform.us/min/g=feedback2 is the newer (jQuery) version of the script while http://jotform.us/min/g=feedback is the older (Prototype) one which we've used all along.

    I believe the jQuery version was introduced to prevent various problems that are triggered when our (Prototype) lightbox forms are embedded into web pages containing jQuery. (See How to Make jQuery & Prototype Play Nice.)

    Bearing the above in mind, I would suggest that the older (Prototype) version be used until we get this all sorted out, unless you're experiencing issues with that one too.

    If you need clarification on anything, please let us know. 

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    Answered by femaleandfit on April 22, 2012 at 05:04 PM

    @abajan, @idarktech,

    Dropping the 2 worked like a charm... thanks for the quick response.  So far I am extremely happy that I stumbled across Jotform.  Thanks for your hard work, IMHO your offering is head and shoulders above anything else I have tried... even the highly publicized ones!

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    Answered by fcrp on July 01, 2013 at 07:37 PM

    NO, dropping the 2 does not work!

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    Answered by pinoytech on July 01, 2013 at 11:09 PM

    @fcrp

    Can you please open a separate thread with regards to the issue? Please include also URL of your website where your form embedded for further assistance?

    Thank you!