What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is the DocuSign widget free?

    Asked by SusanCantor on September 17, 2016 at 08:07 PM

    I didn't see a price when I added it to my form but when I went to their website, they only offered a "free trial".  Thanks for investigating this.

    I also want to comment on how wonderful jotforms is in general.  Especially the form editor, the conditional feature, the autorespond and its easy editor, and all the widgets.  Really an outstanding product.

    Susan

    Page URL:
    https://www.jotform.com//?formID=62208487863162

    docusign docusign widget
  • Profile Image
    JotForm Support

    Answered by liyam on September 17, 2016 at 11:08 PM

    Hello Susan,

    The docusign widget is free to use with JotForm. So what you just need to do is to have an account with them, and use that account to run an integration with JotForm.

    Thanks also for your comment. Some of the features we provide came from users like you as we hear and understand your needs. So if you have some ideas or concerns that you would like to raise, feel free to let us know of them and we'll be more than happy to listen.

    Should you have more questions regarding docusign or if you need clarification on the matter, please let us know.

    Thanks.

  • Profile Image

    Answered by SusanCantor on September 17, 2016 at 11:46 PM
    Thanks for the info regarding docusign.hopefully i can figure it out from
    there.
    My only concern about jotform is the tech support. I really prefer talking
    to a real person when I get stuck. Luckily the program is so user friendly
    that it is not needed too often.
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on September 18, 2016 at 12:09 AM

    If you have already created an account with docusign, you can add the widget in your form. Once added you can login through the widget in order to integrate your account here in JotForm and your account in Docusign

    On the regard to hoping to get to talk to someone, unfortunately we do not have a voice contact center for such request. So the only way to ask for assistance is here in the forum or through email. There is likewise need not to worry over it since we are online 24/7 and we try our best to answer to inquiries as soon as possible.

    Thanks.

  • Profile Image

    Answered by SusanCantor on September 18, 2016 at 05:46 PM
    I tried to set up a docusign account but wasn't able to complete the sign
    up process. I entered my name and email address, then the program never
    exited the "processing" stage. Any ideas? Thanks.
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on September 18, 2016 at 06:41 PM

    Hello Susan,

    I'm assuming you have tried to create an account with them on free trial. You can check your email's inbox if their system was able to receive your signing-up submission. Normally it should send an email with further instructions on the signing up process. If there is no email sent, have you tried refreshing your browser and tried signing up again?

    But further, for such matter about creating an account with them, I would recommend to contact their support via this link: https://support.docusign.com/

    In any case, feel free to get back to us for further questions.

    Thanks.

  • Profile Image

    Answered by SusanCantor on September 18, 2016 at 09:46 PM
    I just signed up for the free docusign account - and it works with my form
    - but it only allows 3 sends. So that won't be very useful to me. Am I
    missing something? Thanks for checking this out.
    ...
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    JotForm Support

    Answered by ashwin_d on September 18, 2016 at 11:15 PM

    Hello Susan,

    I am not sure if I have understood your issue correctly. Do you mean to say that your form with docusign widget only allows three submissions?

    I did check your form #62208487863162 (CDMA Senior Membership Form) and it does not have any docusign widget added. With which form you are having this issue with?

    We will wait for your response.

    Thank you!

     

  • Profile Image

    Answered by SusanCantor on September 19, 2016 at 11:46 AM
    Yes, the docusign "free" account would only allow 3 submissions (and I used
    ...
  • Profile Image

    Answered by SusanCantor on September 19, 2016 at 12:46 PM
    Just got off the phone with Docusign - they don't know of any free accounts
    that allow unlimited "sends". Is it possible that Jotforms is mistaken
    about the availability of the "free" account? I would be interested in
    using docusign as a free widget if it is in fact available.
    Thank you,
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 19, 2016 at 02:00 PM

    Hello SusanCantor,

    Please note that DocuSign widget is free to use but you need to have active DocuSign account. 

    I would suggest you to please go ahead and add the docusign widget back to you form and we will take a look at the issue.

    Thank you!

  • Profile Image

    Answered by SusanCantor on September 19, 2016 at 03:46 PM
    Thanks - I made a copy of the form with the docusign widget - here's the
    link: https://form.jotform.com/62625697609166 I appreciate your checking
    this out!
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on September 19, 2016 at 06:21 PM

    To clarify this, we do not have any special agreement with DocuSign. To be able to use the DocuSign widget you will need a DocuSign account/plan with API access.

    The widget seems to be working properly on your form.

  • Profile Image

    Answered by SusanCantor on September 19, 2016 at 08:46 PM
    Ok. The information about this jotforms widget is misleading, you might
    want to replace it and let your support staff know. Thanks anyway!
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on September 19, 2016 at 10:24 PM

    Hello Susan,

    Thanks for raising the concern. It should be noted that Docusign is a different organization and what JotForm provides only is a tool to use Docusign with JotForm-based forms, in which we do not charge fees for it. We unfortunately do not provide a backdoor access for users to use Docusign as a free service. So I believe this is the misconception on the matter.

    But with quite a similar tool, we have on our own other signature widgets such as e-signature and smooth signature. Here is a list of all signature widgets available with JotForm: https://widgets.jotform.com/search/signature

    Feel free to get back to us if you have questions.

    Thanks.