What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account suspended? What term did I violate?

    Asked by Ivan  on September 18, 2016 at 07:31 AM
    My Account
  • Profile Image
    JotForm Developer

    Answered by Denis on September 18, 2016 at 07:40 AM

    Hello Ivan,

    Collecting private information like SSN violates our terms. If you want to activate your account please remove these types of fields from your forms and let us know. 

    If you need any further assistance please feel free to contact us.

    Thanks.

     

  • Profile Image

    Answered by Ivan  on September 18, 2016 at 07:46 AM
    I don't have access to the form....how do I remove it?
    Ivan Resto, LPC
    Resto Family Services
    117 A Tradewynd Dr.
    Lynchburg, VA 24502
    434-420-1820
    ...
  • Profile Image
    JotForm Developer

    Answered by Denis on September 18, 2016 at 08:00 AM

    I removed these fields from your forms and activated your account. You can login now. 

  • Profile Image

    Answered by Ivan  on September 18, 2016 at 08:45 AM
    I don't see my form. Do you know where it went?
    Ivan Resto, LPC
    Resto Family Services
    117 A Tradewynd Dr.
    Lynchburg, VA 24502
    434-420-1820
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 18, 2016 at 10:59 AM

    Login to your account username "iresto00", you will find the form under "My Forms" page: https://www.jotform.com/myforms 

    Let us know if you need more help.