JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Clear Form button is not clearing subtotal and total fields in purchase orderAsked by bdoodle on September 18, 2016 at 02:55 PM
I've included the Clear Form button at the top of several of my forms so that customers using an order form more than once in a short period of time can get rid of any leftover data. I thought this was working okay, but happened to try to Clear a form today, and I found that it's not working. See snapshot below of popup that appears when I hit Clear Form. I subsequently hit OK and the product order Qty went to 0, but the subtotal and totals, etc. remained uncleared. See additional snapshot farther below. Please advise.
purchase clear form button total fields and
I have tested the form embedded on your website and your form as a stand-alone(not embedded) and I was able to see the issue you're having. However, I'm not having the same issue on a clone version of your form.
I will make further tests and try to reproduce the issue you're having on your form and get back to you.
I was able to reproduce the issue you're having and I have found what's causing it.
It seems that "Clear Form" doesn't work well if there is a Coupon enabled in a payment field.
You will notice in the screenshot I have included in my post above, "Enter "FALL" to receive 15% discount" box is not present that is why it is working.
I was able to replicate the issues on a test form(below):
I will submit these findings to our development team so they can find a way to fix the issue. However, I would like to apologize if I cannot provide any ETA to when this will be fixed but please be assured that you will be notified in this thread for updates if there are any.
Thank you. I appreciate your quick identification of the problem.
Sorry for the trouble caused to you. Problem should be fixed now. Please test and let us know if issue still persists.
It seems to be fixed. Thank you very much for your quick response!
On behalf of my colleague, you are welcome.
Feel free to contact us if you have any other question.