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    Clear Form button is not clearing subtotal and total fields in purchase order

    Asked by bdoodle on September 18, 2016 at 02:55 PM

    I've included the Clear Form button at the top of several of my forms so that customers using an order form more than once in a short period of time can get rid of any leftover data.  I thought this was working okay, but happened to try to Clear a form today, and I found that it's not working.  See snapshot below of popup that appears when I hit Clear Form.  I subsequently hit OK and the product order Qty went to 0, but the subtotal and totals, etc. remained uncleared. See additional snapshot farther below.  Please advise.

    Page URL:

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    JotForm Support

    Answered by Mike_G on September 18, 2016 at 04:29 PM

    I have tested the form embedded on your website and your form as a stand-alone(not embedded) and I was able to see the issue you're having. However, I'm not having the same issue on a clone version of your form.

    I will make further tests and try to reproduce the issue you're having on your form and get back to you.

    Thank you.

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    JotForm Support

    Answered by Mike_G on September 18, 2016 at 05:15 PM

    I was able to reproduce the issue you're having and I have found what's causing it.

    It seems that "Clear Form" doesn't work well if there is a Coupon enabled in a payment field.

    You will notice in the screenshot I have included in my post above, "Enter "FALL" to receive 15% discount" box is not present that is why it is working.

    I was able to replicate the issues on a test form(below):


    I will submit these findings to our development team so they can find a way to fix the issue. However, I would like to apologize if I cannot provide any ETA to when this will be fixed but please be assured that you will be notified in this thread for updates if there are any.

    Thank you.

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    Answered by bdoodle on September 18, 2016 at 05:30 PM

    Thank you.  I appreciate your quick identification of the problem.

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    JotForm Developer

    Answered by Denis on September 19, 2016 at 09:15 AM

    Hello bdoodle,

    Sorry for the trouble caused to you. Problem should be fixed now. Please test and let us know if issue still persists.


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    Answered by bdoodle on September 19, 2016 at 09:46 AM
    It seems to be fixed. Thank you very much for your quick response!
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    Answered by Irshad on September 19, 2016 at 10:59 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other question.