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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    IPN Notifications still coming

    Asked by tntnutritioncoach on September 19, 2016 at 08:29 AM

    Hello,

     

    I had emailed a few days about about getting IPN Notifications from paypal. I have been set up through Paypal for a long time now using JotForm. I checked my IPN jotform settings again and they look fine. The last time this happened a few months ago where I continually got IPN notifications from Paypal the problem ending up being something on the Jotform end. 

     

    Please advise,

    Shelby M

    IPN JotForm problem settings
  • Profile Image
    JotForm Support

    Answered by Kiran on September 19, 2016 at 09:09 AM

    Could you try resending the IPN  by following the steps below:

    1. Sign into your PayPal account

    2. Under My Account, hover over history and click on IPN History

    3. Under Search, select a time period in which the order can be found and click on Search. Select the relevant transaction/s > click Resend Selected.

    4. Select the relevant transaction/s

    5. Click Resend Selected.

    Also, please confirm if the IPN URL is set to https://www.jotform.com/ipns/paypal.php in your PayPal account. Let us know if you are still receiving the emails from PayPal so that we can forward the issue to our backend team.

    Thank you! 

     

  • Profile Image

    Answered by tntnutritioncoach on September 19, 2016 at 09:51 AM

    I found the area you are advising to go to. The last 3 recent says it was sent, should I still click resend? My IPN URL is set correctly in paypal.

     

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    JotForm Support

    Answered by Kevin_G on September 19, 2016 at 11:22 AM

    Yes, please try re-sending those transactions that you did not receive, also do confirm us the the IPN URL is the one mentioned above by Kiran https://www.jotform.com/ipns/paypal.php

    I after doing this you're still not receiving the email from PayPal or if you receive an error about IPN failed, please let us know we will be glad to further assist you.