What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have not been getting charged in the past but we received an email stating we need to upgrade.

    Asked by rescommphc on September 19, 2016 at 10:43 AM
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    JotForm Support

    Answered by david on September 19, 2016 at 12:06 PM

    We are going to be limiting the number of forms each level of subscription is allowed to create.  Free accounts will be able to have a maximum of 5 forms.  If your account is currently over that number, you simply won't be able to create new forms. 

    If you need more forms than your currently have, you would need to upgrade to Silver or higher.