What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My password is not working... and system does not recognize my user name...

    Asked by joan  on September 19, 2016 at 01:17 PM
    name User Name and system
  • Profile Image
    JotForm Support

    Answered by Kiran on September 19, 2016 at 02:47 PM

    I see that there are no accounts registered with this email address. However, as I check your last edited form, I see that the form titled "Lace Up With Love" is associated with an account clackamasloveinc which is registered using a different or personal email address. Please try logging into your account using the username or you may try resetting the password from the login screen so that the password reset instructions shall be sent to the account registered email address.

    Hope this information helps!