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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Name of site does not match name of certificate?

    Asked by murcjot on April 20, 2012 at 11:49 AM

    Currently I have my page up on a test server. Everything works as it should for the most part when I view it on my browser, but when I view it on my phone I received a message saying the following anytime the javascript pops up:

    Security Warning

    There are problems with the security certificate for this site

    The name of the site does not match the name on the certificate.

     

    I can then view the certificate's info if I want.

     

    Any idea what this might be? It is a secure form.

     

    Also, I'm currently using the free account just to test it out, could this error be related to that? I plan on upgrading today or tomorrow.

    name security certificate
  • Profile Image

    Answered by gori-mathew on April 20, 2012 at 04:17 PM

    Hi,

    We apologise for the inconveniences caused by this issue. Please can you give us the URL of tye form you are mentioning above. Please if you are using  https://secure.jotform.com/  and causing this problems, try the alternative: https://www.jotform.com/ which has the same level of security and let us know if you still experience any issues.

    Lets know if this helps, thanks for using Jotform

  • Profile Image

    Answered by nikkitsings on July 17, 2014 at 10:24 AM

    No resolution to this yet?  People are getting the following error on my form.

     

     

     

     

     

            There is a problem with this website's security certificate.
     
     
     
     
     
    The security certificate presented by this website was issued for a different website's address.
     

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
      We recommend that you close this webpage and do not continue to this website.
      Click here to close this webpage.
      Continue to this website (not recommended).
     
    More information
    If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting. When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.

     

    For more information, see "Certificate Errors" in Internet Explorer Help.

  • Profile Image
    JotForm Support

    Answered by david on July 17, 2014 at 12:13 PM

    Hi,

    As my colleague stated, we would need a link to the site the form is embedded to, or the link you are using for your form, and we will be happy to take a look.  Sometimes when a link to a secure form is not properly setup it will give this error.  Also, if there is non-secure content in your form loading to a secure page, the page will return a certificate warning.  Let us know and we will have a look as soon as possible.

    Thank you for using Jotform!

  • Profile Image

    Answered by murcjot on July 17, 2014 at 12:21 PM
    Why am I receiving these emails?
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 17, 2014 at 01:34 PM

    Hi,

    Sorry about that, someone posted a new response in a thread you opened a long time ago.  There should be a link to unfollow this thread in the bottom of your email.

  • Profile Image

    Answered by murcjot on July 17, 2014 at 01:41 PM
    Oh ok thanks. Just did.
    ...