What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal form received without payment

    Asked by cynthiadawson on September 19, 2016 at 04:26 PM


    I had a submission on my jot form but the payment didn't go through.  Is this something the user is able to bypass or was there an error with paypal?  Any help on this would be appreciated.  

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    JotForm Support

    Answered by Mike on September 19, 2016 at 08:35 PM

    The payment field is not currently required on your form. It means that the form user can bypass the products selection. In this case, the form will not redirect to PayPal since the Total is 0.

    If your case is different, please let us know.