What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form builder buttons not working on Firefox

    Asked by EduKent on September 20, 2016 at 06:53 AM

    I normally use Firefox as my browser but recently JotForm form builder has started to misbehave on the system. It wasn't allowing me to click certain buttons in the design sections etc. Now I am unable to click anything, you hover over a button and it highlights but clicking doesn't do anything.

    I also have Chrome installed on my PC so I have been reverting to this browser whenever I need jotform but it is hardly ideal.

    Would it be possible to look into why this is happening please



  • Profile Image
    JotForm Support

    Answered by EltonCris on September 20, 2016 at 09:23 AM

    Hello Eli,

    I check JotForm on firefox browser but I am unable to reproduce the problem you've reported. Perhaps it was just a browser cache issue on your end. I suggest to please logout from your JotForm account, clear your Firefox browser's cache and cookies and recheck. This usually solves the problem.

    If that doesn't make a difference, reset your firefox browser. Guide: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

    Hope this helps!