- OpenMind1Asked on September 20, 2016 at 07:41 AM
I am having issues with the email version of the online response of my form.
I have twice sorted the email form and saved it to get the results emailed to me in the same order as my form BUT for some reason the order gets messed up and not come as I need it.
Abdul (07875 239 686)
- IrshadAnswered on September 20, 2016 at 09:48 AM
I would suggest you to please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.
On the below URL, you can get the IP-addresses and Domains of JotForm:
Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:
If you still face issue, or need further assistance, feel free to revert back.
- OpenMind1Answered on September 20, 2016 at 10:58 AM
Sorry I believe I've not made myself clear (apologies for the confusion).
The emails from JotForm are not bouncing back, I am receiving them. When I have designed the notification (as below), I made it in the same order as the online form BUT for some reason it has not saved the order I put it in.
I am confused as I did this twice on two different days - please advise.
I can do the notification again if you think it would help.
- JotForm SupportKiranAnswered on September 20, 2016 at 12:59 PM
Could you try adding a new notification to the form and try editing it to see if that works? I have cloned your JotForm and added a new notification to make some changes which worked fine at my end.
Let us know how it goes. We will be happy to assist you further.
- OpenMind1Answered on September 21, 2016 at 04:27 AM
I have created a NEW notification with the relevant edits on it (I have tested the email notification and it looks in the correct order).
I will monitor the submissions over the next week and hopefully this would have sorted the problem.
- JotForm SupportRoseAnswered on September 21, 2016 at 04:53 AM
Thank you for your feedbacks and glad to hear that it is ok now.
If this problem will happen again or if you need any other support by our side, please note that you can always write us at anytime.
We would be pleased to assist you for any issue.