What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emailed response of the online form

    Asked by OpenMind1 on September 20, 2016 at 07:41 AM

    Dear Sirs,

     

    I am having issues with the email version of the online response of my form.  

     

    I have twice sorted the email form and saved it to get the results emailed to me in the same order as my form BUT for some reason the order gets messed up and not come as I need it.

     

    Please advice.

     

    Kind Regards,

     

     

    Abdul (07875 239 686)

    Page URL:
    https://form.jotformeu.com/62485022443350

    online form email form saved same and
  • Profile Image

    Answered by Irshad on September 20, 2016 at 09:48 AM

    I would suggest you to please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    On the below URL, you can get the IP-addresses and Domains of JotForm:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you still face issue, or need further assistance, feel free to revert back.

    Thanks.

  • Profile Image

    Answered by OpenMind1 on September 20, 2016 at 10:58 AM

    Hi Irshad,

     

    Sorry I believe I've not made myself clear (apologies for the confusion).

     

    The emails from JotForm are not bouncing back, I am receiving them. When I have designed the notification (as below), I made it in the same order as the online form BUT for some reason it has not saved the order I put it in.

     

    I am confused as I did this twice on two different days - please advise.

     

     

     

    I can do the notification again if you think it would help.

  • Profile Image
    JotForm Support

    Answered by Kiran on September 20, 2016 at 12:59 PM

    Could you try adding a new notification to the form and try editing it to see if that works? I have cloned your JotForm and added a new notification to make some changes which worked fine at my end.

    Let us know how it goes. We will be happy to assist you further. 

  • Profile Image

    Answered by OpenMind1 on September 21, 2016 at 04:27 AM

    Hi Kiran,

     

    I have created a NEW notification with the relevant edits on it (I have tested the email notification and it looks in the correct order).  

     

    I will monitor the submissions over the next week and hopefully this would have sorted the problem.

     

    Thanks.

     

    Abdul

  • Profile Image
    JotForm Support

    Answered by Rose on September 21, 2016 at 04:53 AM

    Thank you for your feedbacks and glad to hear that it is ok now. 

    If this problem will happen again or if you need any other support by our side, please note that you can always write us at anytime.

    We would be pleased to assist you for any issue.