What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    It says that I already have a payment tool added on the form

    Asked by Area8Quavers on September 20, 2016 at 10:04 AM


    I am trying to add the paypal payment option, but the form builder indicates that I have already added a payment option, which I don't think I have.

    Is there a way to override that?



  • Profile Image
    JotForm Support

    Answered by Kiran on September 20, 2016 at 12:21 PM

    Are you referring to your JotForm http://www.jotform.us/form/52767397593171 in your account? I have cloned your JotForm to my account and see that there a PayPal payment field is already added to the form?

    It seems that you have already figured out the issue and added the PayPal field on your form. If you are trying to add a different payment field, you'll need to delete this field and then try adding it.

    Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.