Retrieving trashed submission

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    Asked on September 20, 2016 at 11:06 AM


    We cannot find two submissions from one of the forms and think that they may have been accidentally trashed by another user. Is there a way to retrieve submissions that may have recently been trashed?

    Thank you for your time.

    Helen Li

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    Answered on September 20, 2016 at 12:59 PM

    Unfortunately once submissions get removed, there is no way to restore them from our side.

    I would suggest you to find all emails that were sent to you as "Form submission notification email" and then use our Import Data app to add them into the submissions panel again.

    If you have any query, or need further assistance, feel free to revert back.