What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Retrieving trashed submission

    Asked by ustamidatlantic on September 20, 2016 at 11:06 AM

    Hello

    We cannot find two submissions from one of the forms and think that they may have been accidentally trashed by another user. Is there a way to retrieve submissions that may have recently been trashed?

    Thank you for your time.

    Helen Li

    Submissions find hello retrieve submissions
  • Profile Image

    Answered by Irshad on September 20, 2016 at 12:59 PM

    Unfortunately once submissions get removed, there is no way to restore them from our side.

    I would suggest you to find all emails that were sent to you as "Form submission notification email" and then use our Import Data app to add them into the submissions panel again.

    If you have any query, or need further assistance, feel free to revert back.

    Thanks.