Forms disabled for requesting credit card details

  • Profile Image
    Asked on September 20, 2016 at 12:27 PM

    I've created some forms, but when testing out my website on Chrome I receive a message that states:

    "Form not found"

    "This form is disabled."


    Is there a way for me to enable my forms that I may have missed?


    note: My website is not currently live or hosted. I'm simply opening my local files on Chrome.

  • Profile Image
    Answered on September 20, 2016 at 02:09 PM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.  I would recommend removing and credit card fields from forms.

    If you require payment authorization, that can be done through one of our many payment processors:

    I removed the credit card fields from your form and activated your account.  Your forms are usable once again.