What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I think this is very bad and also very cosomour unfriendly!

    Asked by Håkan E on September 20, 2016 at 02:47 PM

    I think this is very bad and also very cosomour unfriendly! First you have one kind of pricing so your users can use and get use to use your product in a certain way, then you suddenly change the pricing and the base for the pricing with only 14 days notice, thus forcing your users to pay you more. I could not have run my business that way! This is - in my opinion - not a good and honest way to handle your users...



    This is a re-post of a comment on Upcoming Changes to JotForm Starter & Guest Plan Users: September 19, 2016

    product then and in
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    JotForm Support

    Answered by Nik_C on September 20, 2016 at 04:47 PM

    I hear you and understand your frustration, but we needed to implement such limit in order to have standardized fair data usage among our users.

    I hope you understand. 

    If you need any assistance please let us know we'll be glad to help.

    Thank you!

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    Answered by Håkan on September 20, 2016 at 05:03 PM

    No, I do not understand - I am sorry.
    If you said to us users "You now have 12 months to use JotForm as you have done before. By then you have to have gone done to 10 forms in order to be able to continue use JotForm for free" then you would have given everybody a chanse to adjust and evaluate.

    Now you take away something that has been free, set an inappropriately short time margain and reduces the maximum number off forms to a very low number - all this in order to force the users to pay you. I would think this has been your plan all the time - to get as many users in as possible with the free plan, and now strike them with these changes. I think this is not good way of doing things.

    And  yes - it is frustrating when so many have build sites and functions thinking JotForm is a great product for us/them to use and rely on, thinking that JotForm should stick to its original rules for free account, and then just whith a strike of a pen change everything. This might get you money, but it is not a good business!

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    JotForm Support Manager

    Answered by Jeanette on September 20, 2016 at 06:06 PM

    We are happy to help free accounts' business to grow to a point where they can also pay to us for the great features and support service we offer.

    We know changes are not always easy, but  datacenters maintenance, developers workforce and the like imply costs to pay.

    Nevertheless, we are not "forcing" anybody to pay. While other companies only offer 14 days trial, we still offer free accounts. I see you've been enjoying of our free plan since 2014 and you can remain like this. However, no new forms can be created, unless you upgrade to the appropriate plan.

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    Answered by Trina Dinnar  on September 23, 2016 at 11:35 AM

    I agree. This is a bad decision on Jotform's behalf. Time to start shopping for a new company to handle my forms.

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    Answered by 1_Source on September 26, 2016 at 12:38 PM

    Greetings,

    Was not happy to see this email this morning. You used the word fair. Fair to who? 

    Fair would be based on form submissions if you ask me, not quantities of forms. Everybody who has benefited from your service would understand a need to increase revenue. The way you are going about it and the time limit to do it is very far from the word fair.

     

    It feels like we are forced into something unfair to existing users. Not too many people feel good about doing business when they feel strong armed.

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    JotForm Support Manager

    Answered by Jeanette on September 26, 2016 at 12:53 PM

    @1_Source  We respect your opinion. I'll forward your thoughts about this new change.