What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    SalesForce Integration: Submitted info is not being sent to SalesForce.

    Asked by ChristianGrovara on September 20, 2016 at 04:40 PM

    I recently integrated Salesforce into a JotForm form so that populating Jotform would create a new lead in SalesForce with the provided information.

    I then mapped the fields between the forms and was told that the integration was successful.

    However, I subsequently made a test submission to verify that all was working and did not see a lead generated in SalesForce. 

    Is there a important step that I might have missed that would prevent the creation of a lead? 

    Thanks in advance for your help.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 20, 2016 at 07:03 PM

    I have cloned your form and integrated it with SalesForce, I can see the info is being sent to the SalesForce account without any problem. 

    Here is a screenshot of my submission: 

    Here is screenshot of the info sent to SalesForce: 

    I would suggest you to use the same field type in your SalesForce account and JotForm, in case that you're using custom fields. 

    I will also suggest you to check the settings for duplicated entries in the SalesFoce integration wizard.

    Please try integration your form only with the basic fields, full name, email address and company name, submit your form and let us know the results of your tests.