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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The form won't submit even though all the fields are complete

    Asked by DowntownRich on April 20, 2012 at 04:45 PM

    I have a user who is unable to submit a form because it's indicating the zip code field is not complete; howerver, all the fields have been populated.  It's a prettty extensive form and she doesn't want to lose the detail.  Can you provide any assistance?

    Page URL:

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    JotForm Support

    Answered by liyam on April 21, 2012 at 02:28 AM

    Hello, can you please give us an example of the exact information that is being populated on the address field?  is it possible that the problem is actually in the email address where it is not properly formatted?

    We'll look forward to your response.


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    Answered by DowntownRich on April 23, 2012 at 08:21 AM
    After walking through the form with the applicant, we discovered she did not enter the country field.

    Rich Hoselton Director of Events
    Downtown Akron Partnership
    Greystone Hall • 103 S. High St, 4th Floor • Akron, OH 44308
    Phone: 330.374.7617 • Fax: 330.374.7620
    First Night: 330.374.7690

    DAP Logo- NEW.jpg facebook Twitter first-night-web-ad4 Do-Downtown-web-ad

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    JotForm Support

    Answered by NeilVicente on April 23, 2012 at 09:04 AM


    As per my understanding, the problem was caused by user error. Am I correct? Kindly confirm if this issue is already solved or not.