What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why has my form disappeared from my website?

    Asked by Alliee on April 20, 2012 at 07:02 PM

    Hello,

    Can you please let me know how I can find out if I have gone over the limit for the basic free forms package?  I have created 3 forms and one of them is on my website but it has disappeared and I don't know why.

    Can you please advise?

    Thank you,

    Ali

    Page URL:
    http://dl.dropbox.com/u/47211501/Web/Creations_by_Alice/Contact.html

  • Profile Image
    JotForm Support

    Answered by abajan on April 21, 2012 at 12:01 AM

    You have indeed exceeded the limit for your account type. However, I don't think that's the reason the form on your website has vanished. I checked the page at the link's source and I can't find anything connected with JotForm. Have you recently made changes to the page?

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    Answered by Ali on April 22, 2012 at 12:24 PM

    Ok, thank you for the response. I have not made any changes to the site but I will check with Dropbox.

    Thank you again!

    Ali