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graficapymediaAsked on September 21, 2016 at 9:56 AM
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Welvin Support Team LeadReplied on September 21, 2016 at 12:52 PM
It's a DNS issue as far as the error on your screenshot is concerned. Please try flushing your DNS cache and try again.
http://www.noip.com/support/knowledgebase/how-do-i-flush-my-windows-dns-cache/
If flushing won't work, please try changing your DNS. Try Google DNS: https://developers.google.com/speed/public-dns/. For instructions on how to change your DNS, please check this link: https://developers.google.com/speed/public-dns/docs/using.