What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Phone field info doesn't show up in email notification

    Asked by murcjot on April 20, 2012 at 11:15 PM

    Hi, I just tested my form and I have 5 required fields. The phone field is one of them and when it emailed me the notification all the fields showed up properly but nothing was in the phone field. I did however type in letters, but you guys made it clear that there is no validation for this field, so why is this happening?

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    JotForm Support

    Answered by abajan on April 20, 2012 at 11:25 PM

    I've corrected the problem. Please give it a try now and let us know if the entry shows up okay.

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    Answered by murcjot on April 20, 2012 at 11:29 PM

    Fixed. Thanks again

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    JotForm Support

    Answered by abajan on April 20, 2012 at 11:47 PM

    You're welcome.

    The problem was that the phone tag in the form's notification was {phone} instead of {phone12}.