What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Filled in forms are not coming to my by email.

    Asked by Deanneasta on September 21, 2016 at 11:22 AM

    I have just realised that a couple of forms have been filled in and submitted and then not arrived in my email inbox.  What has gone wrong?

    email in filled by
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    JotForm Support

    Answered by Kiran on September 21, 2016 at 01:31 PM

    I have checked your email address in the bounce list and it is listed there. So, you are not receiving the email notifications. I have now removed it from the bounce list and you should be able to receive the notifications normally.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.