Not recieveing email submissions

  • colorburstlandscapes
    Asked on September 21, 2016 at 12:11 PM

    We have not gotten any email submissions from our form since July however there are many on the actual Jotform site. Can you see why this is not being sent to me?

     

    Thank you,

    Michelle McKenna

    Page URL: http://colorburstlandscapes.com/contact/request-a-quote/
  • Kiran Support Team Lead
    Replied on September 21, 2016 at 2:04 PM

    I see that your email address is in our bounce list and so you are not receiving emails to this address. I have now removed it from the bounce list and you should be able to receive them normally from now.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.