What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not recieveing email submissions

    Asked by colorburstlandscapes on September 21, 2016 at 12:11 PM

    We have not gotten any email submissions from our form since July however there are many on the actual Jotform site. Can you see why this is not being sent to me?

     

    Thank you,

    Michelle McKenna

    Page URL:
    http://colorburstlandscapes.com/contact/request-a-quote/

    Submissions email JotForm site
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    JotForm Support

    Answered by Kiran on September 21, 2016 at 02:04 PM

    I see that your email address is in our bounce list and so you are not receiving emails to this address. I have now removed it from the bounce list and you should be able to receive them normally from now.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.