What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have tested your form http://www.jotform.us/form/62638221406148 and I can see the email auto-responder is not being sent, I have checked the email settings and I can see it should be sent right away the submission.
Upon further checking your form, I can see you have enabled encryption feature on it, this is the reason why the email auto-responder is not sent, please do note that when you encrypt your form all the data is encrypted at the moment the form is sent, then to access the submitted info is required the de-crypt key.
It means that if the email auto-responder would be sent your submitter would need to have the de-crypt key in order to see the data.
If you want we could send this thread to our second level as a feature request, please let us know.
Thank you for the clarification.