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    No longer receiving registration confirmation emails and notifier 2 when someone registers

    Asked by melissasparlin on September 21, 2016 at 04:44 PM

    Since 9/2 we have not been receiving our emailed registrations and the notifier 2 when someone registers.

    It's happened on two of our training locations. I've checked and the correct email address is set up in the system. It makes we also wonder if our Participants are receiving their emails also.

    Why is this happening? It used to work fine. I've check my spam box and nothing is there either.

     

    Denver

    https://secure.jotform.us/form/61177254147153?__hstc=187645751.835c7cee43856b95e9cc1ed473ad34d9.1473438826135.1474477966761.1474490426044.6&__hssc=187645751.3.1474490426044&__hsfp=1154175587

     

    Salt Lake City

    https://secure.jotform.us/form/60762736838164?__hstc=187645751.835c7cee43856b95e9cc1ed473ad34d9.1473438826135.1474477966761.1474490426044.6&__hssc=187645751.6.1474490426044&__hsfp=1154175587

    Page URL:
    http://theparticipationcompany.com/training/foundations/

    Emails and receiving registers
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    JotForm Support

    Answered by Kiran on September 21, 2016 at 05:57 PM

    I see that your email address is in our bounce list and so you are not receiving the email notifications. I have now removed it from the bounce list and you should be able to receive the emails without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.