What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
No longer receiving registration confirmation emails and notifier 2 when someone registersAsked by melissasparlin on September 21, 2016 at 04:44 PM
Since 9/2 we have not been receiving our emailed registrations and the notifier 2 when someone registers.
It's happened on two of our training locations. I've checked and the correct email address is set up in the system. It makes we also wonder if our Participants are receiving their emails also.
Why is this happening? It used to work fine. I've check my spam box and nothing is there either.
Salt Lake City
Emails and receiving registers
I see that your email address is in our bounce list and so you are not receiving the email notifications. I have now removed it from the bounce list and you should be able to receive the emails without any issue.
Also, please check the following guide that can help you with troubleshooting email delivery issues.
Please get back to us if you need any further assistance. We will be happy to help.