i stopped receiving the e-mails from my forms

  • Profile Image
    recklessvanilla
    Asked on April 21, 2012 at 01:42 PM

    hello, suddenly I stopped receiving the jotforms we use to file our clients requests.

    the e-mail to receive those forms must be admi@nannyoncallpr.com

     

    please help as soon as possible.

    thank you

    lynn

  • Profile Image
    gori-mathew
    Answered on April 21, 2012 at 02:52 PM

    Hi,

    We apologise for what this issue is causing you. I have checked your account and have see that indeed we have submissionsto the email stated above. (See the details below),

    --------------------------------------------------------------

    Current Server: /var/log/mail.log:Apr 21 13:39:00 yang sendmail[29970]: q3LHcxta029970: to=admi@nannyoncallpr.com, ctladdr=nannyoncallpr@hotmail.com (1004/1004), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=36409, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q3LHd0lf029971 Message accepted for delivery)

    -------------------------------------------------------------------------

     Try to change the Sender Email of your notification emails to noreply@jotform.com 

    Lastly have your email servide provider whitelist our Jotmail email servers, there ip addresses are shown in this link; http:jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Lets know if this works and you need further assistance.

     

  • Profile Image
    recklessvanilla
    Answered on April 21, 2012 at 05:55 PM

    Hello:

    this had been happening for the last 3 days...and i checked it already has the noreply@jotform.com senders....so that's not it.

    Thanks!!

    Thank you for allowing us to care for those you love most!!!!

    Reservations - Administrative Affairs
    Main Office - Puerto Rico/Caribbean


    1601 Fernandez Juncos Ste. 206
    San Juan, Puerto Rico 00909-2811
    Office Phone: 787.728.9999
    Business Hours Mon - Sat 10:00am - 7:00pm
    Sun 11:00am - 6:00pm

    www.nannyoncallpr.com
    www.growingmychild.com




    Date: Sat, 21 Apr 2012 14:52:58 -0400
    To: nannyoncallpr@hotmail.com
    Subject: Re: i stopped receiving the e-mails from my forms
  • Profile Image
    Goldo
    Answered on April 21, 2012 at 08:07 PM

    Please try to check your webmail and see if Jotform mails are marked as spam. If it is, please try to add it on your Safe Sender List.

    You can also contact your email provider and see if they have blocked email coming from Jotform. Whitelisting Jotform IP addresses should also help.

        188.138.116.138
        107.20.173.204
        174.34.57.218
        174.34.57.216
        174.34.57.214
        174.34.57.219
        208.117.50.251
        85.25.117.56

  • Profile Image
    Marc
    Answered on April 30, 2012 at 09:57 PM

    I also stopped receiving notifications from jotform and have the return email notification sent from noreply@jotform.com. Other notification email addresses seem to get through.

    Verizon.net is overly agressive on blocking emails and won't even send them to spam. Is there a way to have jotform send emails from another address until this is resolved.

  • Profile Image
    jeanettebmz
    Answered on May 01, 2012 at 12:41 AM

    Have you provided Verizon with our Jotmails IP addresses to add them into their Whitelist? you can get them from the list another colleague of mine (Goldo) has provided in response to a previous inquiry above

    Let us know if this sort outs the issue, but PLEASE, open new thread on the forum

    Jeanette