What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Encrypted Form: How to revert email notifications from being encrypted

    Asked by Lyza on September 22, 2016 at 04:12 AM

    I follow the steps in securing the form with SSL, and now the email i recieved is encrypted and cannot be read, how to return my form into not encrypted?



    This is a re-post of a comment on How do I receive SSL Submissions?

    email encrypted form encrypted email
  • Profile Image
    JotForm Support

    Answered by Boris on September 22, 2016 at 05:25 AM

    There is no longer an option for turning on SSL, because all our forms have been secured with SSL for quite some time now:

    https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted-

    What you are referring to is a different feature, called encrypted forms. Form encryption adds yet another layer of encryption over already secure data, and such encrypted information can only be read by you when you are using your private encryption key.

    With encrypted forms, as your data is encrypted in such a way that now even us (JotForm) can view the responses you receive, many of our functions such as sending of email alerts, or generating PDF files from your submissions can no longer work. If you need these functionalities, you should turn off form encryption on your form, which you can do by going to your form's Preferences:

    Simply switch to the Advanced tab of your Preferences, scroll down the page, and set Encrypt Form Data to NO:

    You can also read more about what form encryption is, how to use it, and which functions cannot work when form encryption is enabled in the following guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    If you need any further clarifications or assistance, please let us know. Thank you.