What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reply/Forward Submissions: "Oops..reached your limit" error.

    Asked by cindypk on September 22, 2016 at 10:35 AM

    I haven't sent any replies since Tuesday, when I first got the error. I tried yesterday and again today, and I am still getting the error. I only have 35 submissions, so I should have been able to accomplish  all the replies in 2 days. 

    Please advise.

     

    thankyou,

    Cindy

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    Answered by cindypk on September 22, 2016 at 12:05 PM

    Thanks  for moving the thread. Is there any headway? 

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    Answered by Irshad on September 22, 2016 at 01:54 PM

    I checked your account and you have not reached any of the limit:

    I have cleared your Form's cache. And would suggest you to clear your Browser's Cache, and check it again. If you still face the issue, please let us know.

    We'll wait for your response.

    Thanks.

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    Answered by cindypk on September 22, 2016 at 07:38 PM

    I cleared the cache and am still receiving the Oops you have reached your limits error.

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    JotForm Support

    Answered by Chriistian on September 22, 2016 at 09:33 PM

    Apologies for the inconvenience. I was able to replicate the issue on your account. I also get the limit reached error when trying to forward a submission from your form.

    I will escalate this issue to our backend team for further investigation. If we have any news on this matter, we will let you know on this thread. Regards.

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    Answered by cindypk on September 24, 2016 at 06:15 PM

    It seems fixed now, thank you.

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    JotForm Support

    Answered by jonathan on September 24, 2016 at 09:33 PM

    Thank you for updating us on the status and letting us know its fixed now. 

    Contact us again anytime for any assistance you need on JotForm.

    Regards