Reply/Forward Submissions: "Oops..reached your limit" error.

  • Profile Image
    cindypk
    Asked on September 22, 2016 at 10:35 AM

    I haven't sent any replies since Tuesday, when I first got the error. I tried yesterday and again today, and I am still getting the error. I only have 35 submissions, so I should have been able to accomplish  all the replies in 2 days. 

    Please advise.

     

    thankyou,

    Cindy

  • Profile Image
    cindypk
    Answered on September 22, 2016 at 12:05 PM

    Thanks  for moving the thread. Is there any headway? 

  • Profile Image
    Irshad
    Answered on September 22, 2016 at 01:54 PM

    I checked your account and you have not reached any of the limit:

    I have cleared your Form's cache. And would suggest you to clear your Browser's Cache, and check it again. If you still face the issue, please let us know.

    We'll wait for your response.

    Thanks.

  • Profile Image
    cindypk
    Answered on September 22, 2016 at 07:38 PM

    I cleared the cache and am still receiving the Oops you have reached your limits error.

  • Profile Image
    Chriistian
    Answered on September 22, 2016 at 09:33 PM

    Apologies for the inconvenience. I was able to replicate the issue on your account. I also get the limit reached error when trying to forward a submission from your form.

    I will escalate this issue to our backend team for further investigation. If we have any news on this matter, we will let you know on this thread. Regards.

  • Profile Image
    cindypk
    Answered on September 24, 2016 at 06:15 PM

    It seems fixed now, thank you.

  • Profile Image
    jonathan
    Answered on September 24, 2016 at 09:33 PM

    Thank you for updating us on the status and letting us know its fixed now. 

    Contact us again anytime for any assistance you need on JotForm.

    Regards