Still saying I reached my quota despite deleting the submissions.

  • Libert virginie
    Asked on November 23, 2023 at 8:39 AM

    This is not helpful. I have deleted all submissions and then deleted forever from the trash. It still says I’ve reached my quota.

    Please help.

  • Shirized Ina Garces JotForm Support
    Replied on November 23, 2023 at 9:12 AM

    Hi Libert,

    Thanks for reaching out to Jotform Support. I'm sorry this is happening. I went ahead and checked your account and I can confirm that the Upload Space limit is already updated. No worries, I activated your account so you should be able to access your forms now. I would suggest clearing your browser's cache to help.

    Let us know if there’s anything else we can help you with.