Verification of reply to e-mail not being sent?

  • Profile Image
    wdfw
    Asked on September 22, 2016 at 12:54 PM

    I have established a free account to test your system out. I have tried to verify a couple different addresses to use as the reply to address in my forms. So far I have received no verification e-mail from the JotForm system. I know the JotForm system works as it did send me forgot password email and link within moments.

    Please let me know if I am doing something incorrectly. Thank you.

  • Profile Image
    BDAVID
    Answered on September 22, 2016 at 02:22 PM

    Our mail logs shows that the verification codes, to setup your email address as your sender, have been sent:

    Please check your spam/junks folder. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

     

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.