What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Verification of reply to e-mail not being sent?

    Asked by wdfw on September 22, 2016 at 12:54 PM

    I have established a free account to test your system out. I have tried to verify a couple different addresses to use as the reply to address in my forms. So far I have received no verification e-mail from the JotForm system. I know the JotForm system works as it did send me forgot password email and link within moments.

    Please let me know if I am doing something incorrectly. Thank you.

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    JotForm Support

    Answered by BDAVID on September 22, 2016 at 02:22 PM

    Our mail logs shows that the verification codes, to setup your email address as your sender, have been sent:

    Please check your spam/junks folder. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

     

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.