What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    email confirmation image broken

    Asked by socialcoachdesiree on September 22, 2016 at 02:15 PM

    I have done the steps to have the email thank you with an image on another form but it is showing broken on clients but NOT on the test! 



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    JotForm Support

    Answered by david on September 22, 2016 at 03:21 PM

    I cloned your form to test it and the image is coming through in the autoresponder email:

    Depending on the email client, the images may or may not be shown by default.  The email does look to be properly configured to show you image.

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    Answered by Desiree   on September 22, 2016 at 05:09 PM

    All of my subscribers did not get it I have asked each 

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    JotForm Support

    Answered by david on September 22, 2016 at 06:37 PM

    Since your autoresponder is being sent from your address, it may be an issue with your address as the sender.  When sending from "noreply@jotform.com", the image is included.  Try changing the sender email to "noreply@jotform.com" to see if that allows the images to be included in the body of the email.