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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications: Why sender name is being set to default even when I changed it?

    Asked by hpelanda on September 22, 2016 at 03:36 PM
    The main function of this form is to send out different emails based on different actions. I tried setting up the sender email as my company's, but after multiple trials and failures I gave up. I found a way around it and made the "Sender's name" be my company's email and that makes the email look like it came from us, not jotform. And that's ok, it looks ok. The problem is that sometimes the emails fail to send for no reason (even though the STMP is jotform's default noreply email). After I went through each email configuration and changed the "Sender's name" for that specific email to what I wanted it to be, (estimating@gohubsteel.com), out of nowhere Jotform changed ALL of them back to the default Sender's Name "JotForm". That happened when I was running a test to my co-workers and made me look irresponsible. 
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    JotForm Support

    Answered by Kevin_G on September 22, 2016 at 05:25 PM

    I have checked your form and I can see the email auto-responders have the custom sender name you have set up, here is a screenshot of what I can see when checked the emails in your form: 

    Could you please confirm us that this works on your end now? 

    I have closed, saved and re-opened the form multiple times and I can see the sender email is still the same, please do note that on email auto-responders you can set a fixed sender name, but in email notifications it should be one of the fields in the form. 

    However, please test your form again and let us know if the issue still persists on your end, also I would like to know if it is only in the email you're receiving, may be also that it shows fine in the email wizard, but it sends the email with the default sender name. 

    Please let us know, we will be glad to further test your form.