My logo/jpeg does not display in the confirmation e-mail once the client has submitted the form. How can I fix this?

  • bgonzalezphoto
    Asked on September 22, 2016 at 8:28 PM

    When my clients click on the link it shows my logo/jpeg at the top but after they submit the form it displays the logo from the template. Please help me!

    Jotform Thread 939870 Screenshot
  • jonathan
    Replied on September 22, 2016 at 10:17 PM

    I checked the Autoresponder E-mail in your form https://www.jotform.us/form/62508493854162 and I see that it has the logo/header on top.

    My logo/jpeg does not display in the confirmation e mail once the client has submitted the form Screenshot 40

     

    I test submitted the form to check if the auto email I will get will have the same logo as well.

    My logo/jpeg does not display in the confirmation e mail once the client has submitted the form Screenshot 51

     

    In the confirmation email I got, it has the logo. Please refer to the image below.

    My logo/jpeg does not display in the confirmation e mail once the client has submitted the form Screenshot 62

    Are you still having the issue? Can you please check again. 

    Let us know if still not resolve.

    Thanks.

  • bgonzalezphoto
    Replied on September 23, 2016 at 12:46 AM
    Sorry Jonathan, I don't think I was clear. I want my logo Brittani Gonzalez
    to appear, NOT Beyond the Box Photography. I found out where I can
    change/update this but I'm unsure how to add my own JPEG. Can you please
    advise? It says "Source" but there is not option to upload a JPEG.
    ...
  • Chriistian Jotform Support
    Replied on September 23, 2016 at 2:16 AM

    Unfortunately it is not possible to upload a jpeg in the autoresponder. You can only insert the source URL of the image that you want to show in the email. You can use the URLs of images hosted on your website or images that have been uploaded to your jotform account.

    To use your Brittani Gonzalez logo for the autoresponder, please follow the steps below:

    1. Open your form on your browser.

    2. Right click on your logo and select "Copy image address"

    My logo/jpeg does not display in the confirmation e mail once the client has submitted the form Screenshot 40

    3. Now go to your autoresponder settings and click the image button as seen below.

    4. Paste the image address in the Source field and adjust the size based on your preference. Click OK when done.

    My logo/jpeg does not display in the confirmation e mail once the client has submitted the form Screenshot 51

    The logo should now be visible in the email.

    My logo/jpeg does not display in the confirmation e mail once the client has submitted the form Screenshot 62

    If you need further assistance, please let us know.
    Regards.