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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My logo/jpeg does not display in the confirmation e-mail once the client has submitted the form. How can I fix this?

    Asked by bgonzalezphoto on September 22, 2016 at 08:28 PM

    When my clients click on the link it shows my logo/jpeg at the top but after they submit the form it displays the logo from the template. Please help me!

    Page URL:
    https://form.jotform.com/bgonzalezphoto/photography-session-agreement

    Screenshot
    email template
  • Profile Image
    JotForm Support

    Answered by jonathan on September 22, 2016 at 10:17 PM

    I checked the Autoresponder E-mail in your form https://www.jotform.us/form/62508493854162 and I see that it has the logo/header on top.

     

    I test submitted the form to check if the auto email I will get will have the same logo as well.

     

    In the confirmation email I got, it has the logo. Please refer to the image below.

    Are you still having the issue? Can you please check again. 

    Let us know if still not resolve.

    Thanks.

  • Profile Image

    Answered by bgonzalezphoto on September 23, 2016 at 12:46 AM
    Sorry Jonathan, I don't think I was clear. I want my logo Brittani Gonzalez
    to appear, NOT Beyond the Box Photography. I found out where I can
    change/update this but I'm unsure how to add my own JPEG. Can you please
    advise? It says "Source" but there is not option to upload a JPEG.
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 23, 2016 at 02:16 AM

    Unfortunately it is not possible to upload a jpeg in the autoresponder. You can only insert the source URL of the image that you want to show in the email. You can use the URLs of images hosted on your website or images that have been uploaded to your jotform account.

    To use your Brittani Gonzalez logo for the autoresponder, please follow the steps below:

    1. Open your form on your browser.

    2. Right click on your logo and select "Copy image address"

    3. Now go to your autoresponder settings and click the image button as seen below.

    4. Paste the image address in the Source field and adjust the size based on your preference. Click OK when done.

    The logo should now be visible in the email.

    If you need further assistance, please let us know.
    Regards.