What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    This sucks.... so many other providers have unlimited forms.

    Asked by operation360 on September 22, 2016 at 11:27 PM

    This sucks.... so many other providers have unlimited forms... I guess I will be moving my forms... You should charge based on entries, not on how many forms you have....



    This is a re-post of a comment on Upcoming Changes to JotForm Starter & Guest Plan Users: September 19, 2016

    My Forms charge how how many
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 22, 2016 at 11:58 PM

    We understand your frustration and we do apologize if the new changes did not meet your expectation. Please understand that this is done to ensure that we can provide the best service and to have standardized fair data usage among our users. 

    I see you currently have 17 forms on your account. You will be able to use all these forms and remain as a Free user. However, no new forms can be created on your account. You do not need to upgrade your account to use existing forms, but if you want to create new forms, enable disabled forms, clone forms or restore deleted forms, you can choose to upgrade to the appropriate plan at any time.

    If you need any assistance please let us know we'll be glad to help.
    Thank you.