What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    emails not working

    Asked by billwww on April 22, 2012 at 08:28 PM

    I just learned that NONE of my form's emails are working.  Several of my clients told me they are not getting their emails.

    Is the system down?

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    JotForm Support

    Answered by idarktech on April 23, 2012 at 02:01 AM


    Fortunately, we never experienced any downtimes. May we ask you something, what is the email address that is not receiving any messages from us? Have you tried changing your form notification's sender to noreply@jotform.com? If not, please try and let us know if this doesn't help. Here's how:


    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to E-mail, just like this:

    Message us back if this doesn't solve the issue. Thanks!