Downgrade to starter

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    Asked on September 23, 2016 at 09:44 AM

    Hi Jotform 


    Last month i clicked the downgrade to starter as i am still in the process of building website so no need to spend the extra for Bronze but i have just been billed again.

    I have logged into my account and it still shows i am on bronze even after downgrading last month



  • Profile Image
    Answered on September 23, 2016 at 11:11 AM

    Very sorry for this inconvenience. I had cancelled and refunded this charge. You should not get further charges anymore.

  • Profile Image
    Answered on September 23, 2016 at 12:46 PM
    Many Thanks