What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade to starter

    Asked by prowebsonline on September 23, 2016 at 09:44 AM

    Hi Jotform 


    Last month i clicked the downgrade to starter as i am still in the process of building website so no need to spend the extra for Bronze but i have just been billed again.

    I have logged into my account and it still shows i am on bronze even after downgrading last month



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    JotForm Support Manager

    Answered by Jeanette on September 23, 2016 at 11:11 AM

    Very sorry for this inconvenience. I had cancelled and refunded this charge. You should not get further charges anymore.

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    Answered by prowebsonline on September 23, 2016 at 12:46 PM
    Many Thanks