Why the "message" part shown "" tag ?

  • Profile Image
    Asked on November 24, 2010 at 04:09 PM


    We are using a "contact us" form.

    In my email box, the message I received, there is a html tag <br /> shown at the each end of the text line. Like this:

    Your Message:
    This is the test.<br /> 
    rrrrrrrrrrrr<br />
    eeeeeeeee<br />

    Could you please let me know how can I fix it?

    Thank you.


  • Profile Image
    Answered on November 25, 2010 at 02:10 AM

    Did you intentionally receive Text emails? If you are not, you can fix this problem by converting it to HTML emails:

    To change notification email to HTML, open your form on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Convert to HTML Mode",
    5. Finish and Save your form.


    I added this to out bug list. Thanks.