What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why the "message" part shown "" tag ?

    Asked by appletreegemhouse on November 24, 2010 at 04:09 PM


    We are using a "contact us" form.

    In my email box, the message I received, there is a html tag <br /> shown at the each end of the text line. Like this:

    Your Message:
    This is the test.<br /> 
    rrrrrrrrrrrr<br />
    eeeeeeeee<br />

    Could you please let me know how can I fix it?

    Thank you.


  • Profile Image
    JotForm Founder

    Answered by aytekin on November 25, 2010 at 02:10 AM

    Did you intentionally receive Text emails? If you are not, you can fix this problem by converting it to HTML emails:

    To change notification email to HTML, open your form on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Convert to HTML Mode",
    5. Finish and Save your form.


    I added this to out bug list. Thanks.