What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thank you for contacting us.
To be able to see encrypted data you will need to upload your Private Key file.
If you uploaded your Private Key file, but submissions are still encrypted, it is most likely that your Private Key is outdated.
If you downloaded that file multiple times, you will need to use the most recent file.
First of all, check the Downloads folder on your computer to see if the key file is there.
On Windows it can be accessed with the next path in Explorer.
And on Mac with Finder:
If you need further assistance, feel free to revert back.