I am unable to read encrypted response to a form I created.

  • sncchurch
    Asked on September 23, 2016 at 12:41 PM

    Soul Sisters Womens Conference registration form. I created a key and uploaded it.

    Page URL: https://www.jotform.com/submission/350454992181272174
  • Irshad
    Replied on September 23, 2016 at 1:57 PM

    Thank you for contacting us.

    To be able to see encrypted data you will need to upload your Private Key file.

    I am unable to read encrypted response to a form I created Screenshot 50

    If you uploaded your Private Key file, but submissions are still encrypted, it is most likely that your Private Key is outdated.

     If you downloaded that file multiple times, you will need to use the most recent file.

    First of all, check the Downloads folder on your computer to see if the key file is there.

    On Windows it can be accessed with the next path in Explorer.

    %HOMEPATH%\Downloads

    I am unable to read encrypted response to a form I created Screenshot 61

    I am unable to read encrypted response to a form I created Screenshot 72

    And on Mac with Finder:

    I am unable to read encrypted response to a form I created Screenshot 83

    If you need further assistance, feel free to revert back.

    Thanks.