What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am no longer receiving the form submission via email.

    Asked by lordgoose on September 23, 2016 at 01:47 PM

    I am no longer receiving the form submission via email. I have not made changes to the acocunt. Have checked spam folder. Please help?

    Page URL:
    http://www.arizonabizsales.com/nda/

    email receiving Via via email
  • Profile Image

    Answered by Irshad on September 23, 2016 at 03:18 PM

    Your email address "dave.long@arizonabizsales.com" was in the bounce list of system. Please check below the reason, given by our system:

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I have removed your email address from the bounce list.

    Now, please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues