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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form gets stuck on processing and complains of a pop up window

    Asked by Debwork on September 23, 2016 at 02:05 PM

    The website for this form is not https:

    When I test /submit this form using this link (not on the website) directly via the form link, a pop up warns of non secure connection:

     

    When I test my form via Jotform "preview" it gets stuck on processing.

     

    When I add the form to Wordpress via Jotforms Embed plugin, same thing - it gets stuck  PLUS it gives a warning about pop up window.

     

    The page is in preview mode so I don't have a link for you.

    I was trying to replace a Gravity form...

    stuck
  • Profile Image
    JotForm Support

    Answered by Welvin on September 23, 2016 at 03:56 PM

    The Send Post is enabled in the form, but I don't think you are really using this to submit your form data to a third party program. If this is correct, then no need to keep it enabled. 

    https://www.jotform.com/help/51-How-to-Post-Submission-Data-to-Thank-You-Page

    The page gets stuck because of the popup permission. Popups are blocked by default in all major browsers so in this case, you need to allow popups for Jotform in order to submit the form. 

  • Profile Image

    Answered by Debwork on September 23, 2016 at 05:09 PM

    Ok that worked and I didn't change a thing in my browser setting.

     

    Thanks

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    JotForm Support

    Answered by Welvin on September 23, 2016 at 06:24 PM

    Great! Please contact us again if there are any problems.