Information in the Jotform and impact on Paypal Report

  • Profile Image
    Asked on September 25, 2016 at 02:24 PM

    I have a question, when I create a jot form for my PTA, I got the following paypal report that showed what was purchased.  The challenge I had with the old form was that it did not not support customizable donation amount.  So, I moved to a new form.  The new form unfortunately, created a new problem on the reporting, it does not showed what is being sold in the report.  Can you please help me fix the reporting problem?

    Old Form:

    ate  Time  Time Zone  Name  Type  Status  Gross  Fee  Net  From Email Address  Item Title
    8/9/2016 19:43:21 EDT John Hale Shopping Cart Item Completed 25 Membership (includes one student directory)

    New Form:


    Date  Time  Time Zone  Name  Type  Status  Gross  Fee  Net  From Email Address  Item Title
    9/15/2016 13:31:00 EDT KJ Lian Donation Received Completed 125 -3.05 121.95 Description
  • Profile Image
    Answered on September 25, 2016 at 05:15 PM

    Can you try updating the "Payment Box Sub Label" from your PayPal payment field wizard

    and let us know if that solves your issue or not?

    Thank you.