What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Information in the Jotform and impact on Paypal Report

    Asked by LongfellowPTA on September 25, 2016 at 02:24 PM

    I have a question, when I create a jot form for my PTA, I got the following paypal report that showed what was purchased.  The challenge I had with the old form was that it did not not support customizable donation amount.  So, I moved to a new form.  The new form unfortunately, created a new problem on the reporting, it does not showed what is being sold in the report.  Can you please help me fix the reporting problem?

    Old Form:


    ate  Time  Time Zone  Name  Type  Status  Gross  Fee  Net  From Email Address  Item Title
    8/9/2016 19:43:21 EDT John Hale Shopping Cart Item Completed 25     claytor.hale@gmail.com Membership (includes one student directory)

    New Form:



    Date  Time  Time Zone  Name  Type  Status  Gross  Fee  Net  From Email Address  Item Title
    9/15/2016 13:31:00 EDT KJ Lian Donation Received Completed 125 -3.05 121.95 kjlian@gmail.com Description
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    JotForm Support

    Answered by Mike_G on September 25, 2016 at 05:15 PM

    Can you try updating the "Payment Box Sub Label" from your PayPal payment field wizard

    and let us know if that solves your issue or not?

    Thank you.