What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Delivery not always functioning?

    Asked by NinoJustino on April 23, 2012 at 12:37 PM


    I have a question about the delivery rate of the mails.
    I setup a form where people can register for a event, after they register the receive a mail from me (autoresponder)

    I setup this Autoresponder in jotform.

    But one thing i noticed is that i often get people thet never got any auto respond.

    How is this possible? Is the Autoresponder function working properly?




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    JotForm Support

    Answered by Goldo on April 23, 2012 at 12:50 PM

    Autoresponder is working properly, however, they're are cases which recipients mail provider blocks emails coming from jotform or marking them as spam mail which we dont' have control over.

    One of the below method might help.

    1. Using noreply@jotform.com as the Sender Email of the autoresponder.

    2. Add noreply@jotform.com in their safe sender list.

    3. Contact the Mail Provider and white list our JotMails IP addresses.

    Hope that helps!

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    Answered by NinoJustino on April 23, 2012 at 02:03 PM

    Ok, thnx foor the quick response